Client
We designed and developed a powerful website for the Energy Support Centre. This not-for-profit is dedicated to transforming how they connect individuals with vital energy support. We created a platform that simplifies access to UK government home energy savings grants. As a result, people can find information and check their eligibility with unprecedented ease. This custom-built solution streamlined a typically complex process. The user-friendly interface, therefore, enhanced clarity and efficiency.
The website was designed with a focus on an effortless user journey. This ensures customers could easily navigate and engage with the provided information. We replaced super-long government forms with a quick and intuitive eligibility checker. Consequently, users can complete the process in a fraction of the time. This strategic approach helped the Energy Support Centre more effectively serve local communities. Ultimately, it has become a national hub for individuals seeking crucial home energy support.
It was crucial to ensure the website provided easy and uninterrupted access to all pages. The online experience, therefore, matched the Energy Support Centre’s reputation for exceptional customer service. This meant designing a strategic navigation system. The system allows every user to access all grant pages from any point on the site.
For instance, each grant page contains specific information tailored to that scheme. This helps users to quickly understand their eligibility. Furthermore, the eligibility form questions were significantly reduced. This allows the average user to submit their details in less than 30 seconds. This commitment to intuitive design empowers users. It ultimately streamlines their path to finding the support they need.
A National Hub for UK Residents
We took immense satisfaction in building the Energy Support Centre’s new website into a national hub for every resident in the UK. By creating a central, accessible resource, we helped this not-for-profit expand its reach and ensure more people can easily find the support they need to improve their home’s energy efficiency.
Going the Extra Mile for Users
A key highlight was our commitment to creating a truly user-first experience. We painstakingly simplified every aspect of the website and eligibility forms, ensuring they are as easy to navigate and complete as possible. This dedication to removing user friction demonstrates our passion for building solutions that are effective for our clients and genuinely helpful for their customers.
Pixel-Perfect, Responsive Design
We were particularly proud of the pixel-perfect design, which delivers a flawless experience from desktop to mobile. We ensured the site is fast, secure, and fully responsive across all devices, all without reducing any of its core features. This commitment ensures every visitor, on any device, can interact with the platform effectively and with confidence.
Client Testimonial
”Working with Media City Way has been an absolute delight. Their friendly team truly went above and beyond, creating a professional and welcoming online presence for us. Partnering with them was a pleasure, and we're absolutely thrilled with the results. We can't recommend them enough!
E.M. NicholsonEnergy Support Centre